Privacy Policy

Your privacy matters to us. This Privacy Policy explains what personal information Jhatpat collects when you use our website and mobile app, how we use it, who we share it with and the choices you have. We only ask for information we need to run our service and deliver your orders. By using Jhatpat, you agree to the practices described in this policy.

Information we collect

Information you give us. This includes your name, phone number, email address, delivery addresses and any details you share when you contact our support team.

Order information. We keep a record of the products you order, your order history, your saved items, and the time and place of delivery.

Payment information. Payments are handled by third-party payment providers. We may receive confirmation of a payment and limited details such as the payment method used, but we do not store your full card details.

Location and device information. With your permission, we may use your location to show products available near you and to deliver your order. We may also collect information such as your device type, operating system, app version and how you use the app.

How we use your information

We use your information to create and manage your account, process and deliver your orders, accept payments, provide live order tracking and respond to your questions. We also use it to improve our products and services, keep the app secure, prevent fraud and meet our legal obligations.

We may send you service messages about your orders and account. We may also send you offers and updates, and you can opt out of promotional messages at any time.

How we share your information

We do not sell your personal information. We share it only where it is needed to provide our service, including with delivery partners who need your name, phone number and address to complete a delivery, payment providers who process your payments, and service providers who help us with hosting, analytics and customer support.

We may also disclose information where the law requires it, to respond to a valid request from a government authority, or to protect the rights and safety of our customers, our partners or our business.

Cookies and similar technologies

Our website may use cookies and similar technologies to keep it working properly, remember your preferences and understand how people use it. You can control cookies through your browser settings, although some parts of the website may not work correctly if you turn them off.

How long we keep your information

We keep your personal information only for as long as we need it for the purposes described in this policy, including to meet legal, tax and accounting requirements. When we no longer need it, we delete it or make sure it can no longer be linked to you.

How we protect your information

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. However, no method of storage or transmission over the internet is completely secure, so we cannot guarantee absolute security. Please keep your login details private.

Your rights and choices

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may ask to access, correct or delete your personal information, withdraw consent you have given, or raise a complaint about how your information has been handled. You can also update many of your details directly in the app, and you can turn off location permissions in your device settings.

Children

Jhatpat is intended for adults. We do not knowingly collect personal information from children without appropriate consent. If you believe a child has given us personal information, please contact us so we can take suitable action.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, along with the date it was last updated.

Contact us

If you have a question about this policy or want to exercise your rights, please contact our support team through the help section in the Jhatpat app.