Terms and Conditions

These Terms and Conditions apply to your use of the Jhatpat website and mobile app, together called the Platform, and to any order you place through it. In these terms, Jhatpat, we, us and our refer to the business that operates the Platform, and you refers to the person using it. By using the Platform, you agree to these terms. If you do not agree, please do not use the Platform.

Using the Platform

You must be at least 18 years old and legally able to enter into a contract to place an order on your own. You agree to use the Platform only for lawful, personal and household purposes. You must not misuse it, interfere with how it works, try to gain unauthorised access to any part of it, or use it to place false orders.

Your account

You may need an account to place an order. Please make sure the details you provide, such as your name, phone number and delivery address, are accurate and kept up to date. You are responsible for keeping your login details safe and for activity that takes place through your account. If you believe someone else has accessed your account, please tell us right away through the help section in the app.

Products, availability and pricing

We try to describe and display products as accurately as we can, but actual products may vary slightly from their images, particularly fresh produce. All products are subject to availability, and availability can differ by location and time of day. Prices are shown in Indian Rupees and include applicable taxes unless stated otherwise. Delivery or handling charges, if any, will be shown before you confirm your order.

If a price or product detail is clearly incorrect because of an error, we may correct it and ask you to confirm the order at the correct price, or cancel the order and refund any amount you have paid.

Orders and payment

When you place an order, you are offering to buy the selected products. An order is accepted once we confirm it and begin processing it. We may decline or cancel an order, including where an item is out of stock, your address is outside our service area, or we suspect fraud. If this happens, any amount you have paid for the affected items will be refunded.

The available payment methods are shown at checkout. You agree to provide valid payment details and to pay the full amount shown for your order. Payments may be handled by third-party payment providers, and their own terms may also apply.

Delivery

We will deliver your order to the address you provide. Delivery times shown on the Platform are estimates and may change because of traffic, weather, demand or other conditions outside our control. Please make sure someone is available to receive the order. If a delivery cannot be completed because the address is incorrect or no one is available, we may contact you, attempt delivery again or cancel the order.

Returns and refunds

Returns, replacements, cancellations and refunds are covered by our Return Policy, which forms part of these terms. Please read it before placing an order.

Offers and promotions

From time to time, we may offer discounts or promotions. Each offer may have its own conditions, such as a minimum order value or an end date, and may not be combined with other offers. We may withdraw an offer if we find it is being misused.

Intellectual property

The Jhatpat name, logo, app design, text, images and other content on the Platform belong to us or our licensors. You may not copy, reproduce or use them for commercial purposes without our written permission.

Limitation of liability

We work hard to keep the Platform available and accurate, but we cannot promise that it will always be uninterrupted or free of errors. To the extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the Platform. Nothing in these terms limits any rights you have under applicable consumer protection law.

Changes to these terms

We may update these terms from time to time. The latest version will always be available on this page with the date it was last updated. If you continue to use the Platform after a change, you agree to the updated terms.

Governing law and contact

These terms are governed by the laws of India, and any dispute will be handled by the courts with jurisdiction under those laws. If you have a question or complaint about these terms, please contact our support team through the help section in the Jhatpat app.